Effective Date: January 17, 2025

At VBS: Vietnam Business Services, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the UAE’s Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR), and other relevant international privacy laws. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

1. Personal Information You Provide

  • Identity Information: Full name, email address, phone number, company name, job title.
  • Transaction Information: Data related to services you request or purchase from us.
  • Communication Data: Information you provide in forms, emails, surveys, or chat sessions.

2. Automatically Collected Information

  • Technical Data: IP address, browser type, device information, time zone, and operating system.
  • Usage Data: Pages visited, time spent on the site, clickstream data, and referring URLs.
  • Cookies and Tracking: Data collected via cookies or similar technologies.

3. Sensitive Personal Data

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information. If you voluntarily provide such data, you consent to its processing under this Privacy Policy.

2. How We Use Your Information

We collect and process personal information for the following purposes:

  1. To Provide Services:
    • To deliver services and support requested by you.
    • To manage your account, respond to inquiries, and process transactions.
  2. To Improve User Experience:
    • Analyze website performance and user interactions to optimize our platform.
  3. Marketing and Communications:
    • Send promotional content or updates if you opt-in for such communications.
    • Provide relevant advertising based on your preferences.
  4. Legal and Compliance:
    • Ensure compliance with applicable laws and regulations.
    • Detect and prevent fraud or security issues.
  5. Other Legitimate Interests:
    • Conduct research and analysis to improve our services.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

  1. With Service Providers:
    • Third-party vendors who assist with services such as payment processing, website hosting, or analytics.
  2. Legal Requirements:
    • When required by law, court order, or other legal processes.
  3. Business Transfers:
    • In the event of a merger, sale, or acquisition of our company, your data may be transferred.
  4. With Your Consent:
    • Where you explicitly provide consent for data sharing.

4. Legal Basis for Processing

Our legal basis for collecting and processing your personal data includes:

  • Consent: When you voluntarily provide your information or agree to marketing communications.
  • Contractual Obligations: To perform the services you request.
  • Legitimate Interests: To enhance our services and user experience.
  • Legal Compliance: To meet regulatory requirements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the retention period expires, data will be securely deleted or anonymized.

6. International Data Transfers

Your personal data may be transferred and stored outside the UAE, including jurisdictions that may not have equivalent data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place for such transfers.

7. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws:

  1. Right to Access: Obtain details of the personal data we hold about you.
  2. Right to Rectification: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data, subject to legal obligations.
  4. Right to Object: Object to the processing of your data for certain purposes.
  5. Right to Restrict Processing: Limit how we use your data.
  6. Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.
  7. Right to Withdraw Consent: Revoke consent for data processing at any time.

To exercise your rights, contact us at [Insert Email Address].

8. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyze usage. You can control your cookie preferences through browser settings. For more details, please see our Cookie Policy.

9. Data Security

We employ advanced security measures to protect your data, including encryption, access controls, and secure servers. However, no system is entirely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors without parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date.

13. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us:

VBS: Vietnam Business Services
Email: contact@vbsuae.com
Phone: +971-267-17944